A. ENGLISH — PROVIDER AGREEMENT

1. Parties, documents and scope

This Provider Agreement ('Agreement') is between Vedle s.r.o., IČO 24572314, with its registered office at Nové sady 988/2, 602 00 Brno, Czech Republic, registered in the Commercial Register kept by the Regional Court in Brno, file no. C 150510 ('VedleGo' or 'Platform'), and the independent service provider identified by the registration record of the VedleGo account through which this Agreement is accepted — the business name, IČO and contact details as registered ('Provider'). It applies to services offered and booked through VedleGo in supported territories. The Provider accepts this Agreement by the platform's valid electronic acceptance process, subject to mandatory law.

The customer and Provider—not VedleGo—conclude the contract for the actual service. VedleGo operates an intermediary marketplace, booking interface, payment integration and support. VedleGo is not the service's employer, principal contractor or guarantor. Nothing in this Agreement removes VedleGo's non-excludable legal obligations.

The customer-facing Terms & Conditions and Privacy Policy are separate documents. If they conflict on a customer's statutory rights, mandatory law prevails. Fee changes and other changes must follow lawful notice requirements.

2. Business status and eligibility

A Provider must be at least 18, act as a genuine entrepreneur/business with an active IČO, and hold every trade, sector licence, qualification, registration or approval required for each offered activity. The Provider represents that their registration and business information are accurate and undertakes to notify changes immediately.

Launch accounts are individual provider accounts: the person performing the job must be individually eligible, personally verified and authorized for that service. No unapproved substitutions, shared accounts, unverified workers or use of a company's IČO to present an unauthorized employee as an independent provider. Corporate accounts with personnel-management functions are not yet offered.

The Provider selects its available services, territories, working hours and rates and may accept or decline booking requests. There is no guaranteed minimum of requests or income and no obligation to work particular hours. Nothing establishes an employment relationship; actual working practice must remain consistent with applicable employment and trade law.

3. Registration and manual verification

The in-app provider application asks for the business name, IČO, a short description, the services offered and the hourly rate, and optionally a profile photo; the Provider's name, e-mail address and phone number come from their user account. Providers do not upload verification documents to VedleGo at registration. VedleGo reviews each application manually (business name, IČO and description) before approval. Approval requires that the IČO is found in the public business register ARES; an IČO that cannot be found there, or that belongs to a dissolved business, is not approved, and the registered office recorded in ARES is used as the Provider's registered address. A change of IČO clears the recorded registered address until it is verified again. VedleGo may request further identification, business-authorization or category-specific documents where a service requires them. Identity verification for payouts is carried out by Stripe during payout onboarding, not by VedleGo.

Where VedleGo requests documents under § 3, it retains only necessary business-registration/IČO confirmation records, necessary professional certificates where justified, and proportionate verification logs. Identity documents are inspected but not copied or kept. Criminal-record extracts will not be collected, uploaded, copied or retained by VedleGo. Other documents are not routinely copied or stored.

Stripe Connect may separately ask the Provider for additional information or documents directly for financial-services compliance; that is distinct from VedleGo registration. VedleGo may restrict a category until legitimate mandatory verification is complete. Verification is not a guarantee of quality, absence of risk or insurance cover.

4. Services, qualifications and insurance

The Provider may offer only Platform-approved, lawful services within their actual authorization and competence. For regulated work—including electrical/gas, healthcare or nursing, licensed social care and childcare—each required permit, registration, licence or professional qualification must be in place before any booking.

The Provider is responsible for appropriate safety procedures, tools, equipment, taxes, professional conduct and any legally mandatory insurance. VedleGo does not impose a blanket optional insurance requirement for all categories at launch; a specific category may require evidence of legally compulsory cover or another justified safeguard. Providers must not claim they are insured or verified beyond the checks actually carried out.

Illegal, unsafe, fraudulent, exploitative, sexual/adult or unauthorized regulated services are prohibited, as are unlawful weapons, drugs, trafficking, cybercrime and privacy-invasive activities. Availability of a category in the app does not exempt the Provider from local law.

5. Booking, price, time and additional work

The Provider independently sets their hourly service price, including ordinary travel to an accepted onsite job; ordinary completed work does not attract a separate travel surcharge. When a customer books, the full amount is authorised (held) on the customer's card; the Provider may accept or decline the booking, and the payment is captured only when the Provider accepts (payment stages: §7).

For assessment-dependent work, the initially estimated duration may change following inspection onsite. The Provider must explain the changed scope. At launch an existing booking cannot be extended in the app: any additional chargeable time is arranged as a new booking through VedleGo before the additional work starts; the hours already booked are charged only once. No duplicate billing or unilateral extra charges.

The Provider may refuse genuinely unsafe, unlawful or materially misdescribed work and should report the issue promptly. Providers must comply with applicable professional performance, consumer and accessibility rules.

6. Platform fee

VedleGo adds a platform fee equal to 15 % of the Provider's stated service price to the amount paid by the customer. The Provider receives 100 % of their stated service price; VedleGo deducts no commission and no payment-processing contribution from it. VedleGo bears payment-processing costs out of the platform fee.

Illustration: Provider service CZK 1,000; customer platform fee CZK 150; customer total CZK 1,150; the Provider receives CZK 1,000 (subject to refunds and the cancellation and complaint rules in §§ 8 and 10).

Under the Stripe Connect charge structure, processing fees, refunds and chargebacks may be debited to VedleGo's platform account. VedleGo bears the processing fees. Any recovery from the Provider of a refund or chargeback after a transfer is limited to cases attributable to the Provider under §§ 8 and 15 and to what mandatory law and Stripe rules permit.

7. Payment stages, transfer, refunds and invoices

Payments run in separate stages: (a) at booking, the full amount (service price plus the 15 % platform fee) is authorised (held) on the customer's card and not yet charged; if the booking is cancelled before the Provider accepts, the hold is released; (b) the amount is captured (charged) when the Provider accepts the booking; (c) after the service is completed, the Provider's earnings become eligible for transfer to the Provider's Stripe connected account once the customer approves completion or, without approval, through the automatic approval that applies 24 hours after completion — in each case subject to dispute and payment checks; customer silence alone does not prevent a transfer; (d) payout from the Stripe connected balance to the Provider's bank account is a separate operation (see below).

An open complaint or dispute pauses an unreleased transfer; VedleGo investigates fairly and resumes or adjusts the payment as legally permitted. Transfer to a Stripe connected balance is not the same as payout to a bank: bank payouts follow the payout schedule of the Provider's Stripe account and Stripe and bank processing times. VedleGo's onboarding currently configures that schedule to weekly payouts initiated on Fridays; this describes the current configuration, not a commitment to a payout day. A payout initiated on a Friday does not mean the money arrives in the bank that day; no bank arrival time is guaranteed. VedleGo does not promise escrow or indefinite custody of funds.

VedleGo issues its own document for the Platform Fee. The Provider issues their own document for the Provider's Service to the Customer, in accordance with the Provider's applicable duties, and keeps their own records; VedleGo does not issue documents on the Provider's behalf and does not sign for the Provider. When a Customer asks VedleGo for the Provider's document, VedleGo forwards the request to the Provider, who then issues it to the Customer. The payment receipt that Stripe may send is evidence of payment only. No automatic delivery of documents is promised. The Provider remains responsible for their own tax, VAT and invoicing duties, including corrections of their own documents after a refund; VedleGo informs the Provider when a refund or correction affects the Provider's document.

8. Cancellation and provider default

A customer may cancel free of charge before the Provider accepts; the card hold is released. After acceptance, a cancellation is a request that VedleGo reviews: a request submitted more than 30 minutes before the agreed start is early and, once VedleGo confirms it, the customer receives a full refund including the platform fee; a request submitted 30 minutes or less before the start (the instant exactly 30 minutes before counts as late) is late, and VedleGo decides on the refund after review. No late-cancellation, wasted-journey or call-out charge applies at launch, and the Provider has no entitlement to such a payment. If the customer is unavailable or refuses access after the Provider arrives, VedleGo reviews the case and decides on any refund.

If the Provider cancels, fails to appear or cannot perform due to the Provider's fault, the customer receives a full refund of the affected unperformed booking, including the platform fee. Work already lawfully performed may be payable to the appropriate extent; actual completed and extra work must not be duplicated. Documented emergencies and fault are assessed fairly.

9. Standards, safety and customer property

The Provider performs services professionally, honestly, lawfully and with reasonable care, with the equipment and qualifications required by the task. The Provider must observe onsite safety, privacy, property, vulnerable-person protections and applicable sector rules, and must never subcontract or substitute an unapproved individual.

The Provider promptly informs VedleGo of serious damage, theft allegations, injury, incidents, safeguarding concerns or major disputes; preserves proportionate evidence lawfully and cooperates with investigations. Provider responsibility for attributable damage does not displace VedleGo's own mandatory obligations or the legal rights of customers.

10. Complaints, reviews and evidence

Complaints, notices and booking-related support are handled at podpora@vedlego.cz. VedleGo does not promise a general response time; deadlines that apply by law continue to apply and are observed. The Provider must respond reasonably, assist with factual evidence and cooperate in good faith.

Only completed bookings are eligible for customer reviews. Genuine negative reviews will not be removed solely for being negative; fraudulent, abusive, unlawful or privacy-invasive content may be moderated using fair procedures and applicable platform law.

Photos, messages or records concerning a dispute may be shared only where relevant and lawful and are subject to proportionate access and retention controls. Do not upload or publicly expose customer private information.

11. Images, copyright and privacy

The Provider warrants sufficient rights to all listing texts, logos and photographs and grants VedleGo a non-exclusive, worldwide, royalty-free licence, for the duration reasonably needed to operate, promote and display the Provider's listing and service, subject to applicable rights and removal obligations.

Public portfolio images taken inside a customer's private home require the customer's prior documented permission under VedleGo policy even when no person appears. This is a Platform condition, not a claim that every such image necessarily requires consent under copyright or GDPR law. The Provider must obtain additional permissions where persons, protected works or identifying data appear. Images submitted privately as relevant complaint evidence are not thereby authorized for publication.

The Provider respects Platform intellectual property, trade marks, source code, designs and content; this Agreement does not transfer ownership of Provider materials except as expressly provided above.

12. Off-platform circumvention

Providers may not divert an existing VedleGo booking or customer payment outside the app to avoid agreed Platform fees.

13. Data protection, confidentiality and records

The Provider's registered business name, IČO, registered address and the contact details recorded in the Provider's account (e-mail address and, where given, telephone number) are the supplier's identification required by consumer law. VedleGo discloses them to the customer in the booking confirmation for each accepted booking, and they serve as the addressee for a customer's withdrawal from the Service Agreement. The Provider keeps these details current in the account.

Each party must comply with the GDPR and other applicable data law in their role. Providers access customer contact and address data only as needed for accepted jobs and must not reuse it for private marketing, unauthorized photographs, off-platform solicitation or disclosure. Provider must promptly report suspected breaches affecting platform data.

The Platform's Privacy Policy describes its own processing; where the Provider determines purposes for independent service delivery, the Provider may have separate controller obligations. No general right to retain or export customer personal information is granted by this Agreement.

Both parties protect legitimately confidential business, payment and security information while allowing disclosures required by law, competent authorities or appropriate professional advisers.

14. Suspension, termination and pending bookings

VedleGo may proportionately restrict an account or category for missing authorization, fraud, safety risk, serious complaints, misuse or repeated material breaches, including urgent restriction when necessary. The Provider may request closure, subject to completion of existing lawful obligations.

Where Regulation (EU) 2019/1150 or Regulation (EU) 2022/2065 applies, VedleGo will provide legally required reasons, notice periods and avenues for challenge; ordinary termination of an entire business-user account can require advance notice, subject to statutory exceptions. Pending bookings, refunds, lawfully earned sums and record-retention duties will be handled fairly and according to payment-provider limits.

15. Liability and governing law

The Provider remains responsible for claims arising from their breach, lack of qualification, negligent work or misconduct to the extent legally attributable to them. VedleGo may seek reimbursement for demonstrable losses legally recoverable from Provider; there is no blanket indemnity for VedleGo's own fault, nor any exclusion of mandatory customer or other non-waivable rights.

Czech law governs this Platform–Provider relationship unless mandatory rules require otherwise. Parties first seek practical resolution via podpora@vedlego.cz, without denying access to courts or mandatory remedies. The proper forum and any cross-border effects are subject to applicable law.

16. Changes, notices and hierarchy

The Platform may amend future-facing terms for legitimate legal, security or commercial reasons, giving business users legally adequate advance notice on a durable medium; an in-app message alone is sufficient only if the specific mechanism meets the applicable legal durable-medium requirements. Changes do not retroactively alter confirmed bookings without lawful agreement.

The current Provider Agreement, relevant customer Terms and published operational policies together govern use, but mandatory law takes priority. A material conflict in customer rights must be resolved to preserve those rights; provider-specific economic terms are governed by this Agreement where lawful.

17. Acceptance and execution

Provider confirms having read and understood this Agreement and the incorporated policies, having supplied accurate details, and having the legal authority and approvals required for the services offered. Electronic acceptance should be evidenced by the document version, date and an affirmative act of assent.